How Our Returns & Refunds Work for Fresh Flowers in Upton Park
Our Promise: Fresh Flowers Guarantee in Upton Park
As your trusted local Upton Park florist, we are committed to delivering only the freshest flowers to households and businesses in our community. Our Fresh Flowers Guarantee means that every bouquet is hand-arranged with care and delivered at peak freshness. Your satisfaction is our highest priority, and our policies are designed to ensure you always receive beautiful, long-lasting flowers.
Damaged-On-Arrival Policy
We take every measure to package and deliver your flowers safely. In the rare event that your flowers arrive damaged, wilted, or not as ordered, please notify us as soon as possible. We ask that you provide photos of the delivered flowers within 24 hours of receipt. This helps us understand the issue and ensure a quick resolution. Your feedback allows us to continually improve our service.
Freshness Window & Quality Standards
We guarantee that all our flowers will remain fresh for a minimum of five days from delivery, provided they are cared for according to the care instructions included with your order. If you find your flowers deteriorate significantly within this window despite appropriate care, please let us know promptly. We want every bouquet you receive to reflect the high standards of our Upton Park flower shop.
Refund & Replacement Options
Your satisfaction is important to us. If your flowers are damaged on arrival or do not meet our freshness guarantee, you can choose between a full refund or a free replacement bouquet delivered to the original address. Any refund or replacement request should be made within the initial five-day freshness window. Each case is reviewed individually to provide the most appropriate solution, ensuring a fair and positive experience for all our valued Upton Park customers.
Complaints & How to Reach Us
If you are unhappy with any aspect of your flower delivery or our service, we welcome your feedback. To make a complaint, please contact us with your order details and a clear description of the issue. If you have supporting photos, providing these will help speed up the process. We take all complaints seriously and aim to respond with an initial solution or update within one business day. Most complaints are resolved quickly through refund, replacement, or other mutually agreed remedies.
A Trusted Upton Park Florist
Flowers Upton Park is proud to serve the local community, delivering flowers to homes, offices, and special events throughout Upton Park and the surrounding area. Our reputation is built on quality, reliability, and genuine care for our customers. Thank you for choosing us for your flower needs. We remain dedicated to ensuring you are delighted with every purchase and flower delivery.
