Terms & Conditions for Online Flower Delivery in Upton Park

Welcome to Flowers Upton Park: Terms & Conditions

Thank you for choosing Flowers Upton Park for your online flower delivery needs across Upton Park and the surrounding areas. These Terms & Conditions govern your use of our website and services, including ordering, payment, and delivery of floral products. By placing an order with us, you confirm your acceptance of these Terms & Conditions. Please read them carefully before proceeding with your purchase.

1. Application of Terms

These Terms & Conditions apply to all online transactions conducted with Flowers Upton Park for the delivery of flowers and related products in Upton Park and neighbouring locations. Our services are tailored for both individual and corporate customers seeking convenient, reliable, and beautifully curated flower arrangements. Your continued use of our website and services signifies your agreement to these Terms & Conditions.

2. Order Process

Placing an order for flower delivery through the Flowers Upton Park website is easy and secure. Please review the following steps:

• Product Selection: Browse our curated selection of bouquets and arrangements. Select your preferred product by adding it to your basket.
• Personalisation: Where applicable, you can add details such as recipient information, delivery date, greeting card messages, and special requests before checkout.
• Review & Checkout: Review your order summary, confirm delivery details, and proceed to checkout.
• Order Confirmation: Once payment is successfully processed, you'll receive an acknowledgement of your order. This confirmation acts as acceptance of your order by Flowers Upton Park, subject to availability and these Terms.

Please ensure all delivery details are accurate at the time of ordering. Incorrect or incomplete addresses may result in delivery delays or non-delivery, for which we cannot be held liable.

3. Product Availability & Substitution Policy

Whilst we endeavour to ensure that all products displayed on our website are available, flowers are seasonal and subject to availability. In exceptional circumstances, we may need to substitute certain flowers or packaging materials. Any substitutions will be of equal or greater value and in keeping with the overall aesthetic of your chosen product. We strive to maintain the highest standards in quality and presentation.

4. Prices & Payment

All prices on the Flowers Upton Park website are listed in GBP (£) and include VAT, where applicable. Delivery charges, if any, will be clearly stated at checkout before you confirm your order. We reserve the right to update product pricing at any time, but such changes will not affect orders already confirmed.

We accept payment via secure online methods, including major credit and debit cards. By submitting your payment details, you warrant that you are authorised to use the selected payment method and that sufficient funds are available.

5. Delivery Policy

We provide flower delivery services across Upton Park and neighbouring areas. Orders are delivered to the address provided during the checkout process. You may select your preferred delivery date, and we will endeavour to deliver within the specified time frame. While same-day and next-day delivery may be available on select items, advance booking is recommended during peak periods.

Our standard delivery times are between 9:00 am and 6:00 pm, Monday to Saturday (excluding bank holidays). Deliveries outside these times are by prior arrangement only. Where recipients are not available at the time of delivery, our couriers will follow local protocols, which may include leaving items with a neighbour or in a safe place. We will notify you of any such arrangements, as appropriate.

6. Cancellations & Amendments

Amendments or cancellations to orders can be made by contacting us promptly. Cancellations for next-day delivery orders should be made no later than 3:00 pm on the day preceding the scheduled delivery. Orders cancelled after this time may incur full charges if preparation has already begun.

We cannot offer cancellations or refunds for products that have already been dispatched or delivered. For products intended for specific occasions (e.g., weddings, corporate events), at least 72 hours' notice is required for any amendments or cancellations.

7. Returns, Refunds & Complaints

Due to the perishable nature of flowers, we are unable to accept returns unless goods are received damaged or not as described. If you experience a problem with your order, please contact us within 24 hours of delivery, providing photographic evidence where possible. Claims made after this period may not be valid.

Upon validation of your complaint, we may offer either a replacement, partial refund, or full refund, at our discretion. Refunds will be processed within 5-7 working days to the original payment method. Our goal is your complete satisfaction with our service and products.

8. Customer Obligations

By using Flowers Upton Park, you agree to provide accurate, complete, and current information. You are responsible for maintaining confidentiality of your order details and for ensuring that the recipient is available to receive the delivery as agreed.

9. Liability

Flowers Upton Park will not be held liable for any indirect, special, or consequential loss, or any business losses, such as loss of data, income, or profits, arising out of or in connection with the use of our website or products. Our maximum liability for any claim relating to an order placed shall not exceed the purchase price of the product in question.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

10. Force Majeure

Flowers Upton Park will not be liable for delays or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control, including but not limited to adverse weather conditions, strikes, natural disasters, or disruptions to supply chains.

11. Intellectual Property

All content on the Flowers Upton Park website, including images, text, logos, and product designs, is the intellectual property of Flowers Upton Park or its licensors. You may not reproduce, copy, or use any material without express written permission.

12. Privacy & Data Protection

We respect your privacy. Any personal information provided to us will be processed in accordance with our privacy policy and applicable UK data protection laws. Your data is used solely for processing your order and enhancing your customer experience.

13. Amendments to Terms & Conditions

Flowers Upton Park reserves the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon being published on our website. We recommend reviewing these Terms & Conditions regularly to remain informed of any updates.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in force. Any waiver of any provision must be made in writing and does not imply future waivers.

Our failure to enforce any right or provision will not constitute a waiver of such right or provision.

16. Contact Information

If you have any questions or require clarification regarding these Terms & Conditions or any aspect of our flower delivery services in Upton Park and nearby areas, please get in touch using the contact form on our website. We are here to provide prompt and helpful assistance.

Note: These Terms & Conditions apply to all Flowers Upton Park customers across Upton Park and the surrounding areas for online flower delivery services.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upton Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upton Park.

For assistance with orders, returns or account queries, please fill out the Contact Us form.